MR.DENIM
✦ Free Nationwide Delivery On Orders Above Rs. 9,999 ✦ New Summer Collection — Now Available ✦ Premium Denim Crafted For Everyday Confidence ✦ Easy 30-Day Returns & Secure Payments ✦ Free Nationwide Delivery On Orders Above Rs. 9,999 ✦ New Summer Collection — Now Available ✦ Premium Denim Crafted For Everyday Confidence ✦ Easy 30-Day Returns & Secure Payments
Client Services

Hassle-Free Exchanges.

We craft our pieces with absolute precision. If your garment isn't a perfect fit, we offer a seamless exchange process to ensure your complete satisfaction.

Window 14 Days
Exchanges Complimentary
0 Day Exchange Window
0 Free Exchanges
0 Hour Processing
Exchange Guide

Hassle-Free
Satisfaction.

We accept exchanges on all full-priced items within 14 days of delivery. Items must be in their original, pristine condition.

Whether you need a different size or a new color, our Client Services team is here to help.

Ready to start an exchange?

Go to My Account

Exchange Policy

Conditions for exchanging items

01

Condition of Exchanged Items

  • Items must be unworn, unwashed, and unaltered.
  • All original MR.DENIM tags and labels must remain attached.
  • Garments must be exchanged in their original bespoke packaging to ensure protection during transit.
  • Items stained with makeup, deodorant, or carrying odors (perfume, smoke) will not be accepted.

Note: We reserve the right to refuse an exchange if the item shows signs of wear or does not meet our quality standards.

Sale Items

Items purchased during promotional sales or marked as "Final Sale" cannot be exchanged for a different style. However, they may be eligible for a size exchange, subject to stock availability.

Faulty Items

In the rare event that your garment is faulty, please contact Client Services within 48 hours of delivery. We will arrange a priority replacement immediately.

How to Exchange

Step-by-step process

01

Initiate the Exchange

Log into your MR.DENIM account and go to your Order History. Select the order and choose the items you wish to exchange, or contact Client Services directly.

02

Receive the Shipping Label

Once your exchange is approved, you will receive a prepaid shipping label via email. The exchange shipping process is completely free of charge for the first exchange.

03

Pack Your Items

Carefully fold the garments and place them in the original luxury packaging. Ensure all tags are attached and securely tape the box closed. Affix the prepaid label to the outside.

04

Handover to Courier

Drop the package off at your nearest designated courier branch, or arrange for a home pickup through the courier's portal. Keep the receipt for your tracking records.

Exchange FAQ

Quick answers to common questions

When will I receive my new item?
Once your original item is received at our facility and passes quality inspection, your exchange order will be dispatched within 48 hours.
Can I exchange my online order to a physical store?
At this time, online purchases must be exchanged via our online process. They cannot be exchanged at our retail partner locations.
I lost my original packaging. Can I still exchange it?
We highly encourage exchanging items in their original MR.DENIM box to prevent damage. If you no longer have it, please use a sturdy, unbranded box. However, the original tags must still be attached to the garment itself.
What if the size I want is out of stock?
Exchanges are subject to inventory availability. If your requested size is out of stock, we will offer you store credit of equal value to use on your next purchase.